FR I EN

Night shift – Customer service agent bilingual

Wiidii is a start-up company from Bordeaux (France) created in 2014. It develops and markets a personal assistant application, which combines artificial intelligence and human know-how, in B2B. Our personal assistant tool offers its customers the opportunity to manage and simplify their daily lives. The company has experienced strong growth since 2016.

Website: www.wiidii.com

We are looking for a highly motivated professionals to be our next Customer Service Agent working with a team of 11 people in our dynamic Montreal office to provide exceptional service and support to our clients.

As a Customer Service Agent: Attain the highest level of customer satisfaction will be your priority, thanks to your excellent administrative, and interpersonal communication skills, with a willingness to go further.

You will interact with customers through the Wiidii application to process and provide information in response to various requests.

RESPONSIBILITIES

Identify and assess our customer’s needs

Manage incoming requests and respond via our chat system

Provide accurate, complete, and correct information using the appropriate methods and tools, as well as good communication procedures, guidelines and policies.

Manage the CRM system and updates: keep a log of interactions with customers, process customer accounts and records, and manage databases.

Travel arrangements: Flights, hotels, cars, etc.

Appointments and reservations: Restaurants, events, concerts, hairdressers, doctors, etc.

Ensure a high level of customer service and a positive user experience.

Participate in new projects and tests for which we may need your help.

REQUIREMENTS

Your are bilingual in French and English (grammar and spelling tests during the interview)

Good editorial skills

Possess a strong knowledge of web tools, geolocation tools, search engines and price comparison sites

Possess working knowledge of MS Office (excel, word)

Experience in customer service or tourism (an asset)

Interested in new technologies and looking for a dynamic start-up atmosphere in which to evolve.

You are flexible on your schedules

The schedule for this position is a night shift

Permanent full Time job (40 hours / week)

Avantages :

  • Titre-restaurant / Panier

Type d’emploi : Temps Plein, Permanent

Salaire : 20,00 $ /heure

 

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