English UK Customer service agent H/F CDI
Wiidii is a young start-up company from Bordeaux (France) created in 2014. It develops and markets a personal assistant application, which combines artificial intelligence and human know-how, in B2B. Our personal assistant tool offers its customers the opportunity to manage and simplify their daily lives. The company has experienced strong growth since 2016.
We are looking for a highly motivated young professionals to be our next Customer Service Agent English working with a team in our dynamic Lille office to provide exceptional service and support to our clients.
As a Customer Service Agent: customer service and attaining the highest level of customer satisfaction will be your priority, thanks to your excellent administrative, and interpersonal communication skills, with a willingness to go further.
You will interact with customers through the Wiidii application to process and provide information in response to various requests.
Identifying and assessing the customer’s needs
Managing incoming requests and responding via our chat system
Providing accurate, complete, and correct information using the appropriate methods and tools, as well as good communication procedures, guidelines and policies.
Managing the CRM system and updates: keeping a log of interactions with customers, processing customer accounts and records, and managing databases.
Travel arrangements: Flights, hotels, cars, etc.
Appointments and reservations: Restaurants, events, concerts, hairdressers, doctors, etc.
Ensuring a high level of customer service and a positive user experience.
Participating in new projects and tests for which we may need your help.
You are a native English speaker
An excellent level of English grammar and spelling (tests during the interview)
Good editorial skills
You can read and write French
To have a strong knowledge of web tools, geolocation tools, search engines and price comparison sites
A working knowledge of MS Office (excel, word)
Experience in customer service or tourism (an asset)
Specificity of the position: Schedules from Monday to Friday over a time period from 7am to 8pm
Some Saturdays on a time slot from 7am to 6pm
Advantages: Restaurant ticket worth €9 (50% covered) and Public transport subscription (50% covered), Mutual insurance and provident insurance
Salary : 1600€ brut mensuel
To be interested in new technologies and to be looking for a dynamic start-up atmosphere in which to evolve.
If you have all these qualities, don’t hesitate any longer and join us!