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Quality Charter

WIIDII has developed a service-level agreement for its clients and ensures that it is respected in order to improve the quality of the services provided. By fulfilling the commitments of said charter, WIIDII ensures that services are provided in line with our client’s expectations.

AVAILABILITY

All requests are processed with the utmost care in the minimum amount of time possible. If the AI is able to answer, then the reply is immediate. When the request requires human intervention, our assistants take over and provide an answer within a maximum of five minutes, depending on the complexity of the request. In every case, a natural conversation takes place between the user and WIIDII, in their native language. The user is always in contact with their virtual assistant and is aware of how their request is progressing in real time.

CONFIDENTIALITY AND DISCRETION

WIIDII ensures the utmost discretion on all services and information relating to users and guarantees the respect of the confidentiality and private life of the user.

All exchanges on the WIIDII servers are numbered and completely secure. No personal data is allowed to leave WIIDII’s servers.

EXPERTISE

We are committed to using all possible material and human resources to satisfy the demands of our users and clients. All claims are attended to with the shortest possible delay, and preventive and corrective measures are put into place if necessary due to the complexity of the request.

Our team of qualified assistants pay close attention to our users in order to provide high quality answers.

SATISFACTION

The satisfaction of our clients is fundamental. Our customer service team is available to all users and partners for any requests, ideas, or complaints. Analysing customer satisfaction surveys and any complaints we receive allow us to attend to our clients and ensure their satisfaction.

Our assistants are bound by an obligation of means rather than results and must respond to all requests, as long as they are morally, legally and humanly achievable. However, if our team is unable to meet the user’s requirements, they are committed to finding an alternative to guarantee customer satisfaction.

PERFORMANCE

Thanks to the combination of artificial intelligence and human know-how, all requests are processed with the greatest care.

The abilities of WIIDII’s humanised personal assistant are immense. It gets to know the users more each day, allowing it to better assist and respond to them.

Its intelligent search engine grows constantly thanks to our users and technical team.

TRANSPARENCY

This personal assistant’s transparency guarantees quality and reliable services.

We are committed to providing clear and detailed information concerning rates and services, outlining our commercial relationship via a contract signed by both parties, and strictly respecting the legislation relating to our activity.

These are the commitments that we implement on a daily basis in order to satisfy our clients and users.

 

Wiidii©2019 - Conception : Agence KN